DeliverYou
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User Guide

Getting started with DeliverYou

Everything you need to know to set up your account and run your first delivery route.

On this page

  1. What is DeliverYou?
  2. Key Concepts
  3. Setup Checklist
  4. Taking Orders
  5. Managing Orders
  6. Delivery Day
  7. Shopify Integration
  8. Settings Reference
  9. User Roles
Overview

What is DeliverYou?

DeliverYou is a delivery management platform for businesses that run scheduled delivery routes. It lets you manage customers, orders, drivers, and delivery zones — and gives customers a simple booking page to place their own orders.

Fundamentals

Key Concepts

Merchants

Businesses on the platform. Everything — orders, customers, drivers, zones — belongs to a merchant.

Zones

Delivery areas, each with assigned delivery days. e.g. "City Bowl" delivers on Mondays.

Suburbs

Sit inside zones. When a customer picks their suburb, the system automatically assigns the correct zone and delivery date.

Products

Items your business sells. Each has a name, price, and unit label (e.g. "cylinder", "kg").

Drivers

Assigned to orders and route sheets on delivery day.

Orders

Move through a lifecycle: Pending → Scheduled → Out for Delivery → Delivered.

Before you begin

Setup Checklist

Complete these steps in Settings before taking any orders.

1
Create your Zones
Define your delivery areas and assign which days each zone delivers.
2
Add Suburbs
Add suburbs to each zone so customers can select their location at checkout.
3
Add Products
Enter the products you sell with their prices and unit labels.
4
Add Drivers
Add your drivers so you can assign them to orders and route sheets.
5
Set Delivery Fees
Set a base delivery fee and an optional free-delivery threshold.
Orders

Taking Orders

Customer Booking Page

Share your booking page link with customers. They fill in their name, address, suburb, products, and payment method. The system automatically calculates their delivery date based on their suburb's zone.

deliveryou.vercel.app/book/your-slug

Manual Orders

For phone or walk-in orders, go to Orders → New Order and fill in the customer and order details yourself. Great for repeat customers who call in.

Orders

Managing Orders

The Orders page shows all your orders in a table. Click any order to open its detail page where you can update status, add notes, assign a driver, and record payment.

  • Filter by status, zone, payment status, or date
  • Search by customer name or address
  • Bulk update status, driver assignment, or payment status across multiple orders at once
  • Flag overdue orders that haven't been delivered on their scheduled date
Operations

Delivery Day

1
Open Routes
Go to Routes — you'll see all upcoming delivery days grouped by zone.
2
Pull up the Route Sheet
Click a route to open a printable list of all stops for that zone on that date, showing customer name, address, products ordered, and payment status.
3
Head out
Print the route sheet for your driver, or pull it up on a phone.
4
Mark as Delivered
As orders are completed, update their status to Delivered from the order detail page.
Integrations

Shopify Integration

Connect your Shopify store so that orders placed there automatically flow into DeliverYou — no manual entry needed.

Auto-import orders

When a customer places an order in your Shopify store, it appears in DeliverYou within seconds.

Auto-scheduling

The customer's suburb is matched against your zones to automatically schedule the order.

Product sync

Your Shopify product catalog syncs into DeliverYou so line items are matched correctly.

Auto-fulfillment

When you mark an order as Delivered, it is automatically marked as fulfilled in Shopify.

Setup steps

1Go to Settings → Shopify in your dashboard.
2In your Shopify store admin, go to Settings → Apps and sales channels → Develop apps → Create an app.
3Enable API scopes: read_products, write_orders, read_orders. Save and install the app.
4Copy the Admin API access token and API secret key from the API credentials tab.
5Paste both into the DeliverYou Shopify settings page and click Save.
6Click Register webhook — this tells Shopify to send new orders to DeliverYou automatically.
7Click Sync products to import your Shopify product catalog.
Order badgeMeaning
No badgeManually entered
OnlinePlaced via the customer booking page
ShopifyImported from your Shopify store
Reference

Settings

SectionWhat it controls
ZonesDelivery areas and their delivery days
SuburbsSuburbs mapped to zones
ProductsItems for sale, prices, and units
DriversDriver names and contact details
Delivery FeesBase fee and free-delivery threshold
ShopifyShopify store connection and product sync
Access

User Roles

Admin

Full access to one merchant's dashboard — orders, customers, routes, drivers, and settings.

Superadmin

Can create and manage merchants and admin users across the entire platform.

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